Dear Valued Customer,
Welcome to Khaddo Kutir.
We are committed to ensuring your satisfaction with our products. Please read our refund, return, and replacement policy carefully to understand the conditions under which a refund, return, and replacement may be processed.
If you receive a damaged or faulty product, we sincerely apologize for the inconvenience. You are eligible for a replacement, return, or partial refund in such cases. The following conditions apply:
Notification Period: You must notify us within 3 days of receiving the product.
Proof of Fault: Clear evidence of the fault must be provided.
Return of Product: The faulty product must be returned in its original packaging.
Refunds and returns will be processed in the following scenarios:
The product you receive is significantly different from what was described.
The product is damaged during delivery.
The product has manufacturing defects.
Refunds will not be processed in the following cases:
Products that are not in their original condition or are missing parts.
Damage caused by misuse or mishandling.
Requests are made after the notification period has passed.
Submit your refund request by contacting our customer support team.
Provide your order details, including the order number and proof of purchase.
Upon approval, your refund will be processed within 7-10 business days.
If you prefer, we can replace the faulty product instead of issuing a refund. Replacement requests follow the same process as refunds.
If you have any questions or concerns about our refund, return, and replacement policy, please reach out to us:
Email: contact@khaddokutir.com
Phone: +8801336-431613
We value your trust and are dedicated to providing quality products and excellent customer service.
